Frequently Asked Questions
Everything you need to know about our premium leather goods.
What kind of leather does Bullstrap use?
We exclusively use top-tier, minimally treated bovine hides sourced from world-class tanneries. Our leather is designed to develop a unique patina over time, reflecting your personal journey.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original, unused condition for a full refund or exchange.
Do your products come with a warranty?
Yes, we stand behind our craftsmanship. All Bullstrap products come with a limited lifetime warranty that covers any manufacturing defects in materials or workmanship.
How do I care for my leather product?
To maintain the longevity of your leather, we recommend keeping it away from excessive water and chemicals. If it gets wet, pat it dry with a soft cloth and allow it to air dry naturally.
Can I change or cancel my order after it's placed?
We aim to ship orders as quickly as possible. If you need to make a change, please contact our support team within 1 hour of placing your order and we will do our best to accommodate you.